We accept all major debit and credit cards including Visa, Mastercard, and Amex. Contactless tap payments are supported. We also accept Shell Card (Via Swipe, Contactless is not available for Shell Card).

Yes — you’ll need to enter a pre-authorised amount before the pump activates. This is your estimated maximum, not your final charge.

For example, if you enter $80 but only pump $62, you’re only charged $62 — the remaining hold is released by your bank within a few days.

This is normal with pre-authorised transactions. You may see up to three entries on your statement:

(1) a temporary pre-auth hold – for the amount you entered,

(2) a reversal once your actual spend is confirmed

(3) the final charge for the exact fuel dispensed.

You are only ever charged once — the other entries disappear within 1–7 business days.

Ensure you’ve selected the correct pump number and the nozzle is fully inserted. Try returning the nozzle to the holster and re-lifting it. If the pump still won’t activate and your card was charged, please use the contact form on this page.

Absolutely. 24Xpress bowsers dispense the same Liberty fuel as all our staffed sites. All fuels meet Australian Fuel Quality Standards and are supplied through the same distribution network.

Yes — a receipt prints automatically once your transaction is complete. If the printer is out of paper, use the contact form below and we can arrange an emailed copy.

Yes. The 24Xpress pay at pump system operates around the clock, every day of the year. No attendant is needed — just pull up, tap, and fill.

Please use the contact form below and include: the date and time of your visit, the pump number, the amount charged vs expected, and optionally the last 4 digits of your card. We’ll investigate and respond within one business day.

Please use the contact form below and include: the date and time of your visit, the product purchased, the amount charged vs expected, and optionally the last 4 digits of your card. We’ll investigate and respond within one business day.